Our History

In 1999, Algar presented to the market ACS , a pioneer company bringing a new concept of environment and infrastructure of contact center operations and BPO. An innovative concept, integrated with the environment, advanced technology and full contingency. ACS was also a pioneer in Brazil providing offshore services for overseas customers.

Alongside the history of ACS, Algar, through CTBC Telecom, has implemented its data center business and IT services. There are three units in the cities of Uberlandia and Campinas, high technology equipments providing high value services to companies all over the country.

Assessing their internal competencies, aware of its high technical skills and different commercial relationships, built over the years, Algar, once again ahead of its time, combines the strength of these companies to the creation of a new venture, Algar Tecnologia.

1998 - Construction

• Initially as an idea in CTBC, an innovative project was developed, emerging a modern and of one of the largest contact centers in Brazil and in the world. A project that became a new business and new company in Algar Group: ACS - Algar Call Center Service *.
* 10 years later, the company adopted the name Algar Tecnologia.

1999 - The beginning

• Around a farm by the house where Algar’s founder Alexandrino Garcia had lived, the company started the operations in February 1999. The company ended the year with 1,063 members, 50 service positions and 1 million phone calls / month.

2001 - The Growth

• The company was a pioneer and innovator on a new concept of contact center operations environment and infrastructure, fully integrated with the environment and adopting the "state of the art" technology. The building became the reference in modernity and contingency.

2002 - The expansion

• Growth, expansion and evolution have always been part of Algar Tecnologia. Over time, the business evolved and the company started providing other services within the range of BPO - Business Process Outsourcing. In 2002, completing three years of operation, the company makes its first expansion building the 2nd site.

27 de agosto: inauguração do 2º prédio.

2003 - To the world

• Across the geographic expansion movement, the company begins to operate providing offshore services for overseas customers, being a pioneer in such contact center service through an office in New York.

2005 - Campinas / SP

• As part of the expansion strategy, the company opened a new site in Campinas -SP. An own building exclusive for contact center operations and an investment of $ 36 million. In 2005, the company reached 5,000 positions and three operation sites.

2008 - A new company

• After analyzing the market, the competitors and the business growth, the corporation creates a new company, Algar Tecnologia. A new business model, the consequence of ten years in expertise and experience of the old ACS IT Services and CTBC’s Datacenter (Algar Telecom). 

2009 - 10 years

• The company continues its strategy providing customized projects and solutions matching technical and commercial flexibility to attend the specific needs of each client. In April inaugurates a new High Tech Data Center infrastructure.

2010 - Algar Tecnologia. 11 years of success.

• After one year with a new business model, Algar established itself as a technology company that provides technology solutions for business processes through data services, voice and more.

• 1998
• 1999
• 2001
• 2002
• 2003
• 2005
• 2008
• 2009
• 2010